Terms and Conditions for the Use of E-Max Services, Including the Website https://e-maxevents.com (including the Privacy Policy)
These Terms and Conditions define the terms and conditions for the use of E-Max services, including the website https://e-maxevents.com.
In order to conclude a sales contract and/or a service agreement between the Service Provider and the Customer, the Customer must place an effective order:
and accept the provisions of these Terms and Conditions.
An order is effectively placed when the Customer provides all the data necessary to fulfill the contract, including:
These Terms and Conditions comply with the provisions of Article 13, paragraphs 1 and 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 – referred to as the GDPR.
Terms and Conditions – these terms and conditions.
Service Provider – E-Max Events, a limited liability company, with its registered office in Rzeszów, at 19/10 Adama Mickiewicza Street, 35-064 Rzeszów, KRS: 0001137629, e-mail: biuro@e-maxevents.com (hereinafter referred to as: E-Max), owner of the E-Max enterprise and the website https://e-maxevents.com.
Customer – a natural or legal person concluding a sales agreement and/or a service agreement with the Service Provider on its own behalf.
Parties – Service Provider and Customer.
Website – the website https://e-maxevents.com, owned by the Service Provider.
Contact Form – a form available on the Website, enabling the Customer to contact the Service Provider directly and place an effective order.
a) The controller of the personal data provided by the Customer is E-Max Events Ltd, with its registered office in Rzeszów, at ul. Adama Mickiewicza 19/10, 35-064 Rzeszów, KRS: 0001137629.
b) The Customer’s personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the GDPR). The Controller exercises due diligence to protect the interests of data subjects, and in particular ensures that the data it collects is: processed in accordance with applicable law; collected for specified, lawful purposes and not further processed incompatible with those purposes; substantively accurate and adequate in relation to the purposes for which it is processed; and stored in a form that permits the identification of data subjects for no longer than is necessary to achieve the purpose of processing. The Client’s personal data will be processed solely for the purpose of fulfilling the provisions of the contract concluded by the Parties.
c) The personal data was obtained by providing it during ongoing cooperation, i.e., for the purpose of placing an effective order/filing a complaint, during the performance of the contract concluded by the Parties, placing an order or inquiry regarding E-Max products and services by phone and/or email, and/or via the contact form available on the website www.e-maxevents.com.
d) The legal basis for the Client’s obligation to provide personal data is Article 6, paragraph 1, letter a) of the GDPR. b) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
e) The Controller processes the following personal data of Customers: first name and last name of the natural person/company name, residential address/registered office or place of business, telephone number, e-mail address, IP address, Tax Identification Number (NIP)/National Court Register (KRS), Personal Identification Number (PESEL), and image captured by surveillance.
f) The purpose of data collection by the Controller is to improve the website and communicate with the Client, as well as to establish, shape the content, change, perform, or terminate the contractual relationship between the Service Provider and the Client, consisting in the provision of services, and to document contractual relationships for evidentiary purposes during the limitation period for claims related to them, and when it is necessary to fulfill legally justified purposes pursued by the Controller, and when processing does not violate the rights and freedoms of the data subject.
A legitimate purpose, within the meaning of the Personal Data Protection Act, is, in particular, direct marketing of the Controller’s own services and pursuing claims arising from business activities. Personal data processing is necessary for the performance of a sales contract and/or a service contract when the data subject is a party to that contract, or when it is necessary to take steps prior to entering into a contract at the request of the data subject. The Controller ensures that the recipients of the Client’s personal data will only be entities authorized to obtain personal data under the law.
g) By placing a valid order, the Customer consents to the processing of their personal data for the purpose of fulfilling the sales contract and/or service contract, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
h) The Customer has the right to access their personal data at any time and to request that it be supplemented, updated, rectified, temporarily or permanently suspended, or deleted if it is incomplete, outdated, inaccurate, collected unlawfully, or has become unnecessary for the purpose for which it was collected.
i) The Customer has the right to lodge a complaint with the President of the Personal Data Protection Office.
j) The Customer may consent to receiving commercial information from the Service Provider at any time. Consent to receiving commercial information is not required to conclude a sales and/or service agreement and is voluntary.
k) The Customer’s personal data will be stored for a period of 6 years, until marketing opportunities and data analysis necessary for business operations are utilized or until consent to personal data processing is withdrawn. User comments and profiles may be stored indefinitely, unless the Customer requests their deletion.
l) The Customer’s personal data will not be processed for automated decision-making. Customer data may be profiled to tailor content and personalize offers after the Customer has provided consent.
m) The website collects information using cookies – session, persistent, and third-party.
n) In some cases, the Controller may transfer personal data to a third country or international organization. The data subject will be informed in advance of each such case.
a) The Website is managed by the Service Provider. By accessing or using the Website, you agree to be bound by the provisions of these Terms and Conditions.
b) The Service Provider reserves the right to modify, suspend, or discontinue any portion of the Website, as well as to check comments posted on the Website by users using an automated spam detection service, at any time and without notice.
c) All content contained on the Website, including but not limited to text, images, videos, and graphics, is the property of the Service Provider or licensed by the Service Provider. No content from the Website may be reproduced, distributed, or used without the express written consent of the Service Provider.
d) Unauthorized use of the Website may result in a claim for damages or criminal liability.
e) The Website may contain links to websites belonging to third parties. These links are provided for your convenience, and their inclusion does not constitute an endorsement by the Service Provider of such websites or their content. The Service Provider is not responsible for the practices, privacy policies, or content posted by third parties.
f) The Service Provider makes every effort to ensure that the information contained on the Website is accurate and reliable. However, the Service Provider does not guarantee its completeness, reliability, or usefulness.
In the event of events beyond the Parties’ control and constituting a force majeure event, both the Service Provider and the Client have the right to withdraw from the contract.
Amounts paid by the Client are subject to immediate refund, less any amounts due for services already performed.
a) The Customer may place orders 7 days a week, 24 hours a day via the Website, by email, or in person (at one of the Service Provider’s business locations – during opening hours).
b) By placing a valid order, the Customer submits to the Service Provider an offer to enter into a sales contract and/or a service agreement for the products selected by the Customer.
c) After submitting a valid order via email or the Contact Form, the Service Provider sends a confirmation of order registration to the email address provided by the Customer. Confirmation of order registration constitutes the Service Provider’s declaration of acceptance of the offer.
d) The order will be processed after all order details have been agreed upon and after the Parties have successfully concluded a sales contract and/or a service agreement.
e) The basic condition for the processing of an order placed via the Contact Form or by email is the selection of the appropriate product parameters.
f) During the successful order process, if there are any doubts regarding the feasibility of the service, the Customer is obligated to contact the Service Provider.
g) The Customer is fully responsible for: incorrect selection of product parameters, as well as for changes in them caused by the Customer. In such a situation, the Customer is obligated to cover additional costs not foreseen at the time of order placement, according to the settlement provided by the Service Provider.
h) Details regarding order fulfillment and the method of settlement between the Parties will be included (upon agreement by the Parties) in the sales contract and/or service agreement.
i) The website https://e-maxevents.com collects information using cookies – session, persistent, and third-party cookies. The collection of cookies supports the proper provision of services on the website referred to above and is used for statistical purposes. The User can specify the scope of cookie access to their device in their browser settings.
j) Customer data cannot be processed in an automated manner that could result in any decisions being made regarding them. These data may, however, be profiled – in order to adapt the content and personalize the offer after they have given their consent.
a) All products and services presented on the Website are available with the delivery date provided by the Service Provider. The specific delivery date is agreed upon by the Parties after a successful order is placed.
b) If the Customer’s selected product is unavailable or the Customer’s order cannot be fulfilled for reasons beyond the Service Provider’s control (including if purchasing from the Service Provider’s suppliers within the timeframe specified for order fulfillment), the Service Provider will inform the Customer of the situation by phone or email, using the phone number or email address provided by the Customer. If payment for the order was made in advance, the Service Provider will refund the amount paid to the Customer within 14 days of the date of notification.
c) If partial fulfillment of the order is not possible, the Service Provider may offer the Customer:
d) The Service Provider is not liable for the failure to refund or delay in refunding the amounts paid if, despite being requested to provide the Service Provider with the Customer’s bank account number at the email address provided by the Customer, the Customer fails to provide such bank account number or if the response does not contain the information necessary to process the refund. The Service Provider is not liable for the failure to refund or delay in refunding the amounts paid if these are the result of the Customer providing incorrect address, name, or bank account number.
e) The Service Provider is not obligated to refund the Customer directly if the Customer paid for the order using someone else’s bank account, credit card, or payment card, and failed to provide the Service Provider with the bank account number to which the refund is to be made (despite being requested to do so). In such a case, the refund will be made directly to the holder of the bank account, credit card, or payment card used to make the payment to the Service Provider.
a) The Customer has the right to complain about the service and pursue claims in accordance with applicable law.
b) If the provision of services is found to be inconsistent with the Agreement, the Customer should submit all complaints to the Service Provider in writing or electronically.
c) Complaints will be reviewed within 21 days of receipt.
d) The Service Provider will inform the Customer of the outcome of the complaint by sending information to the email address (if the complaint is submitted electronically) or the registered office/registered office/mailing address (if the complaint is submitted in writing).
e) If the complaint is upheld in full, the Customer will receive a full refund of the amount paid to the Service Provider. The Parties may also agree on other forms of settlement as a result of the complaint being upheld.
Refunds, exchanges of goods and other payments are made immediately, within the time agreed with the Customer after considering the complaint and taking into account the time necessary to perform the service selected by the Customer.
The customer has the right to withdraw from a distance contract within 14 days from the date of its conclusion.
However, if the contract was concluded on business premises or the goods were manufactured to individual order, withdrawal from the contract is not possible.
1. Agreements concluded by the Parties and the activities conducted by E-Max are governed by Polish law.
2. All content posted on the Website is protected by copyright and is the property of the Service Provider. The Customer is fully liable for any damage caused to the Service Provider resulting from the use of any content on the https://e-maxevents.com website without the Service Provider’s consent.
3. Any use by anyone, without the express written consent of the Service Provider, of any element comprising the content of the https://e-maxevents.com website constitutes a violation of the Service Provider’s copyright and results in civil and criminal liability.
4. The services and goods presented on the Website do not constitute an offer within the meaning of Article 66 of the Civil Code.
5. The Service Provider is not responsible for email server administrators blocking the sending of messages to the email address provided by the Customer, or for the deletion and blocking of emails by software installed on the computer used by the Customer.
6. The Service Provider is not responsible for errors in processing orders or other instructions from the Customer resulting from the Customer providing incorrect data.
7. The Service Provider is not responsible for transactions executed by unauthorized third parties who gained access to the Customer’s accounts (including email) as a result of the Customer’s failure to exercise due care when using account logins and passwords.
8. The court with jurisdiction over any disputes arising from the agreements concluded between the Parties shall be the court with jurisdiction over the defendant’s registered office or the court with jurisdiction over the place of performance of the agreement.
9. In matters not regulated by these Terms and Conditions, the provisions of Polish law, in particular the Civil Code, shall apply.
10. The Service Provider reserves the right to amend these Terms and Conditions.
